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Putting your files in the right place.

When you log into your FTP account, you are a user. if you are the site admin, you are the superuser for the domain and can add users etc.
FTP needs a username and a password to gain access, it will always log you into your own folder /users/username and present you with what
is depicted below.

If you placed your pages in the above /web folder your URL would be www.yourdomainname.ext/~someuser
Obviously the site admin is going to want pages for the main site in www.yourdomainname.ext, and this is achieved
by going UP 2 levels till you see what is depicted below. This is WEB ROOT and the main sites files should go in /web

 

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