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Set up help section
Learn where to place your
files, how to set up E-mail accounts etc.
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Information Base
All the questions are sorted according to their
categories, you can click on a subject to go to that part of the info base.
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Hosting
costs |
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Technical
Questions |
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Can
I downgrade my account during my hosting contract? |
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No.
Accounts can only be downgraded during the first thirty days or at the end of
your hosting contract. |
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How
much is it to register a new domain name? |
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We
charge $14.95 to register new domains with an anual fee of $14.95 to keep your
domain active. Please see www.net-address.net
for complete details. All extensions supported. |
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How
much do you charge for additional bandwidth? |
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We
charge $6.00 per gig per month. If you only require a temporary increase until
the end of the month, there is a 2 gig minimum purchase. |
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How
much do you charge for additional mysql databases? |
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We
charge $20.00 per database per year. $5.00 on Premium Plans. |
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How
much do you charge for pointing a domain to a different directory? |
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We
charge $20.00 per domain per year per domain. |
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Do
you offer customised hosting packages? |
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No
we do not. The hosting packages that are listed and the prices for add ons to
these is what is charged. We do not adjust the base allocation of each plan. |
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How
much do you charge for script installation? |
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We
do not install scripts for clients. We refer all clients having special needs
to competent professionals who will further assit you. |
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How
much are additional mailing lists? |
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Nothing,
there is unlimited mailing lists with all accounts. |
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How
much do you charge for additional storage space? |
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We
charge $.50 per 1 meg per year. |
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How
much do you charge for additional ftp accounts? |
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We
charge $5.00 for each additional FTP account. All accounts will come with ample
FTP accounts. FTP accounts equals the amount E-mail users. |
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How
much do you charge for additional parked domains? |
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We
do not charge for parked domains. Please see www.net-address.net. |
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How
much do you charge for additional sub-domains? |
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Please
see "more.html". We treat sub domains as seperate sites. |
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How
much do you charge for ASP/PHP activation? |
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We
charge $1 per month per domain or sub-domain. |
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How
much do you charge for a dedicated ip address? |
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We
charge $20.00 per year. |
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How
much do you charge for installation of an ssl certificate? |
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We
charge a one time $25.00 set up fee. You are also required to purchase a dedicated
ip address. Both are included in the Premium Plan. |
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How
much do you charge for an ssl certificate? |
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We
charge $49 for the purchase of ssl certificates. A signed cert is free with all
Premium plans. |
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What
is the ASP connection string to a mysql database? |
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connect_string
= "Driver={Mysql}; Server=[server_name]; Database=[database_name]; UID=[username];
PWD=[password]"
where [server_name] is the name of the database server, [database_name] is the
name of the database, and [username] and [password] are the username and password
required for accessing the database. |
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Do
you allow shell access via ssh or telnet? |
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No
we do not due to the shared hosting environment we use. |
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What
are your name server details? |
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Our nameservers
are:
For ALL RaQ Packages
use:
ns1.dns-canada.com
ip address: 66.51.115.196
and
ns2.dns-canada.com
ip address: 216.194.64.68
For ALL cPanel
Packages use:
ns1.canadiandns.com
ip address: 69.56.161.250
and
ns2.canadiandns.com
ip address: 64.5.33.101
Please note that after changeing your nameservers at your domain registrar it
takes up to 72 hours for servers world wide to learn of your domains new location.
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What
operating system do you use? |
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Sun/Cobalt
Linux - RaQ4
Redhat-9 with cPanel - cPanel
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What
version of php do you use? |
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We
use 4.1.2 - for raQ
We use 4.1.2 - for raQ |
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What
version of mysql do you use? |
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We
have 3.23.54 installed. |
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What
version of perl do you use? |
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We
have perl 5.006001 installed. |
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What
webserver software do you use? |
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We
use apache 1.3.26 |
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What
is the path to perl? |
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The
path is /usr/bin/perl |
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What
is the path to sendmail? |
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The
path to sendmail is /usr/sbin/sendmail |
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What
are your server specifications? |
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Our
servers are Sun Cobalt RaQ4 with 512 MB Ram Unix system. Max 100 Clients per server. |
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What
speed connection do you have to the internet? |
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Our
servers are connected to the Internet on a dedicated dual oc2 sonet ring. |
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How
much is anonymous ftp? |
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$25.00
per year per domain name. |
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What
mailing list software do you use? |
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Sun
Cobalt RaQ4 server appliance. |
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What
is the maximum size for an email attachment? |
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This
is limited to 10megs. |
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What
directory should my files be uploaded to? |
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If you are using
an ftp client to upload your site you need to make sure that your files go into
the main /web directory.
NOT in /users/someusername/web
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What
should the first page of my site be named on your servers? |
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For
html pages you need to name the page index.html and for asp pages either index.asp
or default.asp. |
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Do
you support Microsoft Access databases? |
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No
we do not. |
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What
version of Python do you use? |
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We
are using 1.5 |
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What
permissions should I set on my cgi scripts? |
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The
file itself should be set to 755 and the script to 777 if its writing to it. |
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I
am getting 500 internal server error on my cgi scripts, what is wrong? |
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Cgi
scripts need to be uploaded in ascii format. Delete the uploaded file and re-upload
in ascii.
Also check the file permissions on the script. |
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My
site was deleted can you restore a backup? |
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No.
When we do a back-up it is of the entire server and all accounts on it, as well
as operating system.
This is ONLY done so that in the unlikely event of a loss of server and all data,
we may immediately restore the entire server data to another server without loss
of data.
We do not provide individual backups for individual accounts, nor are we able
to selectively extract a single accounts data from our backups.
You will need to re-upload your files from your copy on your local machine. |
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What
are the correct email settings? |
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If you have your
own domain name:
Incoming server: yourdomain.com
Outgoing server: your ISP's outgoing mail server
pop3 username: Your user name
pop3 pass word:
your password
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I
am getting 550 relaying not allowed errors when sending email, what is wrong? |
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We
do not allow ougoing mail from our servers, Please use your ISP's outgoing mail
server. |
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I
am getting a 506 error page when trying to view my asp pages what is wrong? |
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To
use ASP on our servers you need to have changed the nameservers on your domain
to use ours and it has to have completed the propogation period of up to 72 hours.
You also need to have requested and paid for ASP to be activated. |
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Where
can I go for assistance with building my website? |
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You
can find links to various html resources here:
htmlhelp.html
and our support forums:
Forums |
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What
is the maximum number of connections allowed to a mysql database? |
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500
connections per mysql user and 15000 per server. |
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